November 24, 2025
Holiday season stress is inevitable, but technology setbacks don't have to add to the chaos. With customers dashing to complete last-minute tasks and employees balancing family commitments, tensions run high. Avoid causing frustration with preventable tech errors that could tarnish your business reputation.
Consider this your essential Holiday Tech Etiquette Manual—because no business wants to be the reason someone's day takes a nosedive.
1. Update Your Business Hours Online—Before Confused Customers Call
Imagine a customer racing across town during lunch, trusting Google to find you open, only to discover the doors locked and lights off. Congratulations—you're now the antagonist in their story.
Where to update your hours:
- Your Google Business Profile—the primary source!
- Facebook, Instagram, Yelp, and all platforms your customers frequent
- Your website's holiday schedule banner displayed clearly
- Apple Maps (surprisingly still widely used)
Example notice: "Happy Holidays! We'll be closed from Thursday, Nov. 28 to Sunday, Dec. 1 to enjoy time with family. We'll reopen Monday morning, a bit sleepy from turkey but eager to assist you!"
2. Craft Warm Out-of-Office Replies—Not Robotic Auto-Responses
When you're away, don't leave your customers trapped in email limbo, wondering if you've vanished into the holiday whirlwind. A thoughtful autoresponder serves as a courteous gatekeeper—professional yet personable.
Sample auto-reply: "Thank you for your message! Our office is closed for Thanksgiving from Nov. 28 to Dec. 1. We'll get back to you as soon as we're recharged. For urgent matters, please call our support line at (XXX) XXX-XXXX. Wishing you a joyful holiday season!"
3. Keep "Out of Office" Messages Concise—Skip Personal Travel Details
Simplicity is key. Customers don't need an itinerary of Aunt Carol's visit to Denver or Bob's "Friendsgiving potluck" plans.
Besides oversharing, revealing too much can pose security risks. Stick to dates, response timeframes, and alternative contacts. Save the detailed travel tales for your social media channels.
4. Verify Your Phone Systems—Before Customers Test Your Patience
Holiday callers are usually pressed for time and patience. Confirm that your voicemail greeting accurately reflects your hours and directs callers efficiently.
Pro tip: Dial your own number to check your message. You might be surprised how many businesses still use outdated greetings from years ago.
Example voicemail: "You've reached [Business Name]. Our office is currently closed for the holiday weekend. Please leave a message, and we'll return your call Monday morning. For urgent issues, press 1 to reach our on-call team. Happy Holidays, and thank you for your patience!"
5. Clearly Communicate Shipping Deadlines—Before the Last-Minute Panic
If your business ships products, make sure shipping cutoffs are communicated clearly and early. Display your "order by" dates prominently online and send timely reminders via email.
Late deliveries cause frustration, but unmet expectations can damage customer trust. Nobody wants to explain why their anniversary gift arrives after the big day.
Final Thought: Polite Tech Practices Lead to Happy Customers and Thriving Business
Holiday tech etiquette boils down to transparent communication, human connection, and respect for your customers' time. A few strategic updates can prevent headaches and keep your brand shining brightly this season.
Remember: The aim is not only to avoid mishaps but to ensure customers feel valued, even when you're away.
Need support to keep your systems and customer experience seamless during the holidays? Call us at 954-327-1001 or click here to book your free Consult. Let's explore simple strategies to keep your business running smoothly while you enjoy some well-earned downtime.
