July 07, 2025
You've likely heard the phrase: You get what you pay for. This couldn't be truer than in the world of IT services.
At first glance, a low-cost managed IT service might appear to save you money with its affordable monthly fees and basic support options, possibly including some cybersecurity features. However, a closer look often reveals hidden charges, limited coverage, and critical exclusions that can end up costing your business far more over time.
After years of evaluating IT contracts for small businesses, we've identified recurring issues. Here are five common ways budget MSPs cut corners—and how these shortcuts can lead to expensive problems for business owners.
1. Inadequate or Missing Cybersecurity Measures
Simply having basic antivirus software does not equate to true cybersecurity.
Yet, many budget IT providers stop there—no two-factor authentication, no advanced endpoint detection, no employee cybersecurity training, and no backup defenses if a threat gets through.
Why is this critical? Cyber insurance providers now require robust cybersecurity protocols before issuing policies. Without these in place, your insurance claim might be denied after a cyberattack.
We've witnessed businesses suffer tens of thousands of dollars in damages because their MSP failed to implement necessary protections mandated by their insurance. This is not support—it's negligence.
2. Incomplete Backup Solutions That Risk Your Data
Many business owners mistakenly believe platforms like Microsoft 365 or Google Workspace fully back up their data.
In reality, these services offer only basic backup capabilities and are not designed for comprehensive disaster recovery or long-term data retention.
Lower-cost or inexperienced IT providers often neglect backing up cloud applications, CRMs, and third-party platforms, leaving vital information vulnerable. Even more concerning, many fail to provide immutable backups, which are increasingly required by cyber insurance policies.
Think your backups are secure? Be sure to ask your current provider exactly what data they are protecting—and what they are not.
3. Hidden Charges for On-Site and After-Hours Support
A common tactic is to advertise a low monthly fee, then add extra costs whenever you need support outside regular business hours or require an on-site visit.
We stand by transparent, flat-rate pricing. However, many providers exclude on-site visits, after-hours assistance, and emergency support from their base fees to add surprise charges later.
This approach causes hesitation when you need help, leading your team to delay contacting support—resulting in even more costly downtime.
4. Lack of Support for Vendors and Third-Party Devices
Experiencing problems with your phones, Internet, or security cameras? Some IT companies will simply say, "That's outside our scope."
They may even charge you hourly just to coordinate with your other vendors. If your printer or other devices aren't on their "approved" list, they might refuse to assist altogether.
We provide comprehensive vendor coordination and network support for all technology connected to your business, because technical issues often span multiple systems.
5. Underqualified Technicians and No Dedicated Account Management
A major warning sign is an IT provider operating as a "one-person show" or relying on entry-level contractors without a strategic support plan.
With budget MSPs, you might get reactive help, but you won't receive proactive guidance.
What you deserve is:
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A dedicated account manager to develop a tailored technology roadmap
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Regular, proactive assessments of your cybersecurity, compliance, and backup systems
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Budget planning and upgrade strategies
● A trusted advisor, not just a reactive tech support ticket system
Final Thought: If It Sounds Too Good to Be True, It Probably Is.
Most small businesses don't realize their IT protections are insufficient until disaster strikes—whether it's a ransomware breach, server failure, or costly compliance penalty.
By then, the damage is done.
If you want IT services that truly safeguard your business, you must look beyond just the monthly price. Ask tough questions, demand honest answers, and avoid contracts that leave you vulnerable.
If you're unsure about the gaps in your current IT contract, let us evaluate your network. We'll provide a free assessment of your existing IT setup, identify any vulnerabilities, and offer clear, jargon-free advice on how to strengthen your defenses.
Click here or call us at 954-327-1001 to schedule your FREE Consult.
